Has this happened to you yet?

You’re doing an intake with a new patient and you ask “do you have sex with men, women, or both?” - nice right?

You see your patient’s eyebrows knit together.

“Um, I’m pansexual so...all genders.”

Dammit. You really thought you had been inclusive with that question.

You continue the intake but you’re distracted the whole time. How could you have asked that differently? By the end of the appointment you’re still not sure. You look it up in a resource you saved once about inclusive language but you can’t make the phrasing flow off your tongue right.

People come to you to feel heard, when they haven’t been listened to by other practitioners.

Isn’t it about time for you to be that person for your LGBTQ2SIA+ clients too, instead of leaving them disappointed that you’ve made assumptions about them like every other doctor?

Updating your clinical language is way more impactful than you may realize.

Here’s why.

  • All of your clients feel even more deeply listened to, heard, and respected.

  • You never have to worry about making mistakes, even when you don’t yet know that a client is LGBTQ2SIA+.

  • You start getting clinical information that previously flew under the radar.

  • This combination of stronger patient relationships and improved clinical assessments means better patient outcomes!

That's what
neutralizing clinical language
can do for you and your patients.

Leave behind the stomach-sinking I-just-messed-up moment and say hello to effortless intakes that build trust, collect information you didn’t know you needed, and make every client feel totally heard.

What's included:

  • Foundations

    Learn why neutral language is so important and exactly what it is.

  • Technique

    Learn the theory behind inclusive language so you can use it in any scenario (including in French!)

  • Specific Settings

    Learn how to apply your knowledge to intake forms & EMR, families, sexual & reproductive health, and research.

  • Course Materials

    Learn from short, self-paced video modules, PLUS get a downloadable quick-reference sheet.

  • CE Credits

    Eligible for one CONO Category A Jurisprudence Credit

Course curriculum

  • 1


    • Why change your language?

    • Cisnormative and heteronormative language

  • 2

    The 5Ps of inclusive language

    • Parts, physiology, practices, problems & people

  • 3

    Settings & scenarios

    • Intake forms & EMR

    • Working with families

    • Sexual & reproductive health

    • Research methodology

  • 4

    Neutralizing French

    • Le français non-binaire

  • 5

    Additional resources

    • Quick reference to neutralizing clinical language

    • Summary

  • 6

    Next steps

    • Quiz for CE credits

    • References


This program is for you if:

  • You know the language you use might alienate LGBTQ2SIA+ clients, and you’re ready to start giving people space to tell you about themselves in their own words.

  • You want to stop relying on vague, gendered, or presumptuous questions and start getting the complete, accurate clinical information that will get you the best outcomes.

  • You’re already pretty familiar with the needs of LGBTQ2SIA+ folks in clinical settings, and you want to start providing inclusive care before your clients come out to you, instead of awkwardly adjusting course when you find out they’re LGBTQ2SIA+.

Meet your instructor

Dr Cyndi Gilbert ND

Dr. Cyndi Gilbert, ND (she/they)

Cyndi is a naturopathic doctor, author, and faculty member at the Canadian College of Naturopathic Medicine. Providing care to those who are all too often stigmatized or ignored in wellness circles, Cyndi has a primary clinical focus working with LGBTQ2SIA+ and BIPOC communities, people who use drugs, are homeless, disabled, HIV+, precariously employed, and facing mental health challenges.

Cyndi is a queer/spawn, mad* White Ashkenazi settler and lives in Toronto with her family.

Take it from this past student

5 star rating

Should be part of core competencies as a ND

Kim Abog

I immersed myself in this course after doing so with the Queering Naturopathic Medicine. I found this course refreshing and informative, great adjunct to all...

Read More

I immersed myself in this course after doing so with the Queering Naturopathic Medicine. I found this course refreshing and informative, great adjunct to all the resources.

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Don't miss out on another 🏳‍🌈 patient out of fear that you might mess up.

Your community's LGBTQ2SIA+ members need you.